24/7 Hotel & Guest Support

Customer Care & Guest Support

Dependable technology solutions support properties and guests with connectivity needs.

Avoid business and guest connectivity downtime with award-winning technical support that provides anytime access to expertise, upgrades, and guest support services.

Discover support programs to help you succeed by optimizing your product portfolio and delivering the greatest return on technology infrastructure and upgrades.

Technical Extended Support

For your convenience, a 24-hour help desk with tiered support is available 24 hours a day, 7 days a week, 365 days a year for all WiFi support needs, whether is a guest having difficulty connecting, the hotels internet provider is having a network issue – our team will work diligently to fix the problem.

We have 3-tier levels of support, tier 1 being the basic problem solving level, up to tier 2, and tier 3, that tackle the most difficult in support issues

Our management team, engineers, and customer service representatives are experienced in hospitality technology and provide the best business solutions and customer care for each property.

24 x 7 x 365 US-based Help Desk

  • Level 1, Level 2 & Level 3 world-class support
  • Greater than 90% of all calls answered by an agent for support
  • Remote monitoring of guest networks
  • On-site service available with all Guest Support plans
  • Over the phone hardware troubleshooting on most plans

Incident Response Hotlines

United States & Canada:


Contact us directly on our Technical Support Hotline. A client support representative will contact you regarding your request.

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