Customer Care / Guest Support

Delivering FIVE-STAR Star Customer Support Daily


Parity Technology Solutions provides dependable technology solutions to support properties and their guests with their connectivity needs.

Avoid business and guest connectivity downtime with award-winning technical support that provides anytime access to expertise, upgrades, and guest support services. Discover support programs to help you succeed by optimizing your product portfolio and delivering the greatest return on your Parity Technology Solutions’ investments.

Technical Relationship Management Extended Support

24 hour help desk – tiered support is available 24 hours a day, 7 days a week, 365 days a year for all of our hotels WiFi support needs, whether is a guest having difficulty connecting, the hotels internet provider is having a network issue, our team will work diligently to fix the problem.

We have 3-tier levels of support, tier 1 being the basic problem solving level, up to tiers 2 and 3 that tackle the most difficult in support issues

Our management team, engineers, and customer service representatives are experienced in hospitality technology and provide the best business solutions and customer care for each property.

Incident Response Hotlines

United States & Canada:


24 x 7 x 365 US-based Help Desk

  • Level 1, Level 2 & Level 3 world-class support
  • Greater than 90% of all calls answered by an agent for support
  • Remote monitoring of guest networks
  • On-site service available with all Guest Support plans
  • Over the phone hardware troubleshooting on most plans

Contact us directly on our Technical Support Hotline. A client support representative will contact you regarding your request.

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